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Community-focused, resource-conscious system — and you know your patients and workflows best. (Shared here only as context.)
Providence and other scaled systems may be exploring similar tools with larger budgets and teams.
Stakeholders include patients, providers, staff, and taxpayers — each with different needs and constraints.
Early adopters are deploying voice agents and AI tools; some report efficiency and access gains.
Many large systems are investing in AI infrastructure, potentially improving patient access and operations.
Delayed adoption could risk falling behind as others learn from early pilots.
These are challenges I’ve seen elsewhere — your experience may differ.
HIPAA, state rules, and evolving AI governance create uncertainty.
EHR integration, workflow disruption, and IT demands pose challenges.
Training needs, change resistance, and workflow adaptation.
Unclear metrics, variable outcomes, long-term ROI concerns.
The challenge: balance innovation with responsibility, competitive pressure with patient safety, and fiscal prudence with strategic necessity.
Inaction carries risk. While others experiment, EvergreenHealth might miss learnings that inform prudent action.
A thoughtful, measured pilot could create practical advantages while honoring EvergreenHealth’s commitment to quality and community.
EvergreenHealth has demonstrated community trust and strategic execution with the successful bond measure.
Patient access, call centers, and staff support align perfectly with voice agent capabilities and current needs.
Controlled, impactful implementation creates organizational AI competency without overwhelming risk.
If helpful, launch patient scheduling and/or community outreach pilots in controlled settings with clear success criteria.
Measure cost, satisfaction, and staff-efficiency signals — emphasize learning over perfection.
If outcomes warrant, consider extending to documentation support or revenue cycle areas.
Consider a small cross-functional group to steward pilots (process, safety, and learning), should you find it useful.
Stay competitive with larger systems by enhancing patient experience and operations where it makes sense.
Reduce wait times, improve access to information, and provide 24/7 support capabilities that enhance community satisfaction.
Automate routine tasks, improve workflow efficiency, and allow clinical staff to focus on high-value patient care activities.
If it’s helpful, I’d be glad to work with you to identify where a voice agent pilot could have the most impact — quickly and safely.
Thoughtful innovation, community focus, and strategic AI adoption create sustainable competitive advantage.