Common Challenges in Providing Healthcare

📞

Overwhelming Call Volumes

2,000+ calls/day

Multi-practice healthcare centers handle thousands of daily calls, with 7% abandonment rateSource:
• Healthcare Call Center Statistics 2025
• Last verified: January 2025 meaning 140 patients give up daily trying to reach care providers.17

😴

Critical Staff Burnout

56% of nurses

Report burnout symptoms, with 41% planning to leaveSource:
• AMA Physician Burnout Statistics 2024
• Healthcare burnout costs $4.6B annually
• Last verified: January 2025 in the next two years. Physician burnout affects 47.3% of doctors nationwide.18

⏰

Excessive Wait Times

60% abandon calls

After waiting just 1 minute on holdSource:
• Healthcare Call Center Statistics 2025
• 60% abandon calls after 1 minute wait
• Last verified: January 2025, resulting in estimated daily revenue loss of $45,000 per practice.17

⚡

Inconsistent Patient Experience

7.7-point gap

Between age groups in satisfaction scores. Care inconsistenciesSource:
• Press Ganey 2024 Patient Experience Report
• 6.5M patient encounters analyzed
• Last verified: January 2025 due to communication gaps between teams negatively impact patient trust and outcomes.19

The Growing Gap: Healthcare Demand vs Available Resources

Patient Demand

↗ Rising

Staff Resources

→ Static

Rising Patient Demand (aging population, complex conditions)

Limited Staff Resources (burnout, turnover, recruitment challenges)

"These challenges aren't unique to EvergreenHealth; they are systemic issues affecting healthcare organizations nationwide. In our view, AI voice agents can improve healthcare systems. Shall we investigate this?"