Voice Agents as Strategic Workforce Solution

Current Open Positions at EvergreenHealth

High-Demand Administrative Positions

Patient Services Rep - Contact Center

Call and Referral Support • Kirkland, WA $22.14 - $35.43/hour + $3,000 sign-on bonus
  • Coordinate patient scheduling for in-person and virtual visits
  • Process payments and verify insurance coverage in multiple systems
  • Manage multi-line telephone system and patient portal enrollment
  • Handle message management and coordinate with clinical teams
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Voice Agent Solution
Routine calls can be automated: appointment scheduling, insurance verification, payment processing, and basic patient inquiries. Voice agents provide 24/7 coverage while staff focus on complex patient coordination.

Health Unit Coordinator - Emergency Department

Emergency Department • Kirkland, WA 0.9 FTE, Nights - Competitive Healthcare Wages
  • Coordinate patient flow and bed management in busy ED
  • Manage communication between clinical staff and patient families
  • Process orders and maintain accurate patient records
  • Handle emergency department administrative functions
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Voice Agent Solution
Administrative coordination tasks can be automated: family notifications, discharge instructions, and basic status updates, allowing coordinators to focus on critical patient flow management and clinical support.

Medical Assistant - Heart Care Clinic

Heart Care • Full-Time, 40 hrs/week Competitive Healthcare Wages
  • Patient intake and vital signs collection for cardiac patients
  • Appointment scheduling and patient communications
  • Clinical documentation and cardiac record management
  • Assist with cardiac procedures and patient education
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Voice Agent Solution
Routine administrative tasks can be automated: appointment reminders, pre-visit instructions, lab result delivery, and follow-up calls, allowing MAs to focus on direct clinical cardiac care and patient monitoring.