---
title: "SMS Consent & Privacy | Common Sense Systems"
url: https://common-sense.com/legal/sms-consent/
description: "How we obtain consent for SMS communications, what we send, and how to opt out."
---

# SMS Consent & Privacy

How we obtain consent for SMS communications, what we send, and how to opt out.

Last updated: February 20, 2026

## How We Obtain SMS Consent

We only send text messages to clients and prospects who have clearly agreed to receive them. Our primary consent methods are:

### Verbal Consent

During a phone call with one of our voice agents, we use the following script:

> Hi \[Name\], this is \[Agent\] from Common Sense Systems, Inc.. We’d like to offer you the option of receiving text messages about your services, such as scheduling, reminders, and important updates, from our toll-free number +1 (833) 570-5023. Message and data rates may apply, and frequency varies. Text messages are entirely optional — you can still receive all updates and information by phone or email if you prefer. Would you like to also receive certain updates and reminders by text message from +1 (833) 570-5023? You can reply STOP anytime to opt out and HELP for support.

If you agree, our agent records your consent in our database, including phone number, name (if provided), date/time, agent name/initials, call recording ID (when available), and consent source (Verbal or Keyword). A confirmation SMS is sent immediately.

### SMS Messages Are Entirely Optional

**Important:** SMS messages are entirely optional. You will continue to receive services and support even if you do not consent to text messaging.

### Keyword Opt-In

You may also opt in by texting an explicit keyword (e.g., **YES**) to our toll-free number **+1 (833) 570-5023**.

_We do not send marketing or promotional texts without explicit prior agreement._

## Types of Messages You May Receive

-   Appointment confirmations and reminders
-   Service updates and notifications
-   Contact information or follow-up details from a call
-   Responses to your inquiries

## How to Revoke Your Consent

### Text STOP (Fastest)

Reply **STOP** to any message from **+1 (833) 570-5023**. You will **immediately** receive a confirmation that you’ve been unsubscribed. For assistance, reply **HELP** to receive our support contact details. To resume messages after opting out, reply **UNSTOP**.

### Contact Us

-   Call us (voice only): (425) 979-2282
-   Email: [info@common-sense.com](mailto:info@common-sense.com)
-   [Contact form](https://common-sense.com/book/)

## Important Information

**Message Frequency.** Typically 1–4 messages per month, unless you request additional updates.

**Message and Data Rates.** Standard carrier message and data rates may apply. We do not charge for SMS messages.

**Supported Carriers.** We work with all major U.S. carriers. Delivery and timing may vary by provider.

**Privacy.** Your phone number and SMS preferences are protected under our [privacy practices](https://common-sense.com/legal/privacy). We do not share your information with third parties without your consent.

## Consent Workflow

The diagram below shows how we obtain, record, and manage SMS consent:

![SMS consent workflow diagram showing how verbal and keyword consent is obtained, recorded, and managed](https://common-sense.com/images/sms-consent-flow.png)

## Questions or Concerns?

If you have any questions about our SMS consent practices or need help with your preferences, please contact us:

-   Phone (voice only): (425) 979-2282
-   Email: [info@common-sense.com](mailto:info@common-sense.com)
-   [Contact Us Online](https://common-sense.com/book/)