Privacy Policy

How we collect, use, and protect your information

Effective date: September 2025

Common Sense Systems, Inc. ("CSSI," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you interact with us through our website, by phone, and via SMS text messaging.

Information We Collect

  • Contact Information: Your name, email address, phone number, and mailing address when you provide it to us.
  • SMS Consent Data: Records of your SMS opt-in, including your phone number, date/time of consent, method of consent (verbal or keyword), and opt-out/re-subscription activity.
  • Communications: Copies of emails, phone calls, and SMS messages exchanged with you.
  • Website Usage Data: Basic technical information (IP address, browser type) collected for security and analytics.

How We Use Information

  • To provide services you request and communicate with you about your account, projects, or appointments.
  • To send SMS text messages only with your prior consent, in line with our SMS Consent Policy.
  • To improve our website, offerings, and customer service.
  • To comply with legal obligations and carrier requirements.

How We Share Information

We do not sell or rent your personal information. We may share data only with trusted service providers who help us deliver our services, such as telecommunications carriers (e.g., Twilio) and hosting providers, subject to strict confidentiality obligations. We may also disclose information when required by law.

Your Choices

  • Email: You may opt out of non-essential email communications at any time.
  • SMS: You can opt out of text messages at any time by replying STOP to +1 (833) 570-5023. Reply HELP for support, or UNSTOP to re-subscribe.
  • Access & Correction: You may contact us to request access to or correction of your personal data.

Data Security

We use appropriate administrative, technical, and physical safeguards to protect personal information. Access to SMS consent records in our Postgres database is restricted to authorized staff only.

Data Retention

We retain SMS consent records and other business communications for as long as necessary to comply with legal, regulatory, and operational requirements, and then securely delete them.

Children's Privacy

Our services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.

Updates to This Policy

We may update this Privacy Policy from time to time. The effective date will be revised accordingly. Significant changes will be announced on our website.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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