SMS Consent & Privacy

How we obtain consent for SMS communications, what we send, and how to opt out.

How We Obtain SMS Consent

We only send text messages to clients and prospects who have clearly agreed to receive them. Our primary consent methods are:

Verbal Consent

During a phone call with one of our voice agents, we use the following script:

“Hi [Name], this is [Agent] from Common Sense Systems, Inc. We’d like to offer you the option of receiving text messages about your services, such as scheduling, reminders, and important updates, from our toll-free number +1 (833) 570-5023. Message and data rates may apply, and frequency varies. Text messages are entirely optional — you can still receive all updates and information by phone or email if you prefer. Would you like to also receive certain updates and reminders by text message from +1 (833) 570-5023? You can reply STOP anytime to opt out and HELP for support.”

If you agree, our agent records your consent in our Postgres DB, including phone number, name (if provided), date/time, agent name/initials, call recording ID (when available), and consent source (Verbal or Keyword). A confirmation SMS is sent immediately.

SMS Messages Are Entirely Optional

Important: SMS messages are entirely optional. You will continue to receive services and support even if you do not consent to text messaging.

Keyword Opt-In

You may also opt in by texting an explicit keyword (e.g., YES) to our toll-free number +1 (833) 570-5023.

We do not send marketing or promotional texts without explicit prior agreement.

Types of Messages You May Receive

How to Revoke Your Consent

Text STOP Fastest

Reply STOP to any message from +1 (833) 570-5023. You will immediately receive a confirmation that you’ve been unsubscribed. For assistance, reply HELP to receive our support contact details. To resume messages after opting out, reply UNSTOP.

Contact Us

Important Information

Message Frequency. Typically 1–4 messages per month, unless you request additional updates.

Message and Data Rates. Standard carrier message and data rates may apply. We do not charge for SMS messages.

Supported Carriers. We work with all major U.S. carriers. Delivery and timing may vary by provider.

Privacy. Your phone number and SMS preferences are protected under our privacy practices. We do not share your information with third parties without your consent.

Last updated: 2025-09-18

Questions or Concerns?

If you have any questions about our SMS consent practices or need help with your preferences, please contact us: