Blog

Some time back we developed a simple checklist for IEC 62304 – 2006. Based on the number of requests over the years, it’s clear that many people found it useful. We are now in the process of updating and enhancing the checklist, as well as developing a set of customizable procedures to go with it....

As my client, I want to help you grow your sales. I want to see you succeed. Great customer service is key to making that happen. I have worked in high tech companies for almost 40 years. In those companies customer service / customer support was typically viewed as a necessary evil – something we...

We all have our blind spots – things that we normally overlook or don’t know about ourselves. How we see ourselves is always different from how others see us. This is part of the human condition, part of what it means to be human. Yet there is a highly effective solution: Get a coach! Effective...

I use logic trees to communicate complex information. In my work with clients I often have to share complex information. I use logic trees to good effect in doing this. I was in a virtual meeting with a client the other day. The intent of the meeting was to discuss how to improve one of...